shenpoker.com is committed to responsible gaming. Our company seeks to surpass mere compliance with applicable legislation and guidelines provided by the remote gambling authorities and continue to be a socially responsible remote gambling operator. Remote gambling is a legitimate form of entertainment that is experienced by millions of players worldwide. For most players remote gambling is an enjoyable experience, however, the reality must be accepted that a small percentage of players engaging in remote gambling might be underage or might have a problem with gambling taking over their life and finances.
Being a socially responsible company means taking caring of our players, means having a proactive approach about the problems that affect the community. This is why we have adopted and is fully committed to the strictest application and enforcement of the following policies:
Limiting Access by Minors
We require new customers to declare that they are of lawful age in their respective jurisdiction and at least 18 years old. We further pursue reasonable measures to verify this, should we have a suspicion of a false declaration or minors attempting to use our services. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy.
Furthermore, to ensure that minors do not play on our site, we require the name, address and birth date of all our customers upon sign up; information that is declared by the customer to be truthful and accurate.
We also ensure that all advertising, sponsorship and promotional activity is not targeted at minors.
We do not allow anybody under the age of 18 to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority who oversees and licenses our operation.
We pledge to do all we can but we need your help also:
- Use child protection software to block remote gambling sites from computers minors might have access to.
- Do not leave the computer unattended when you are logged on to a remote gambling site.
- Do not share your credit card or bank account details with minors.
- Do not leave any 'Save Password' option enabled on any login screen.
- Create separate profiles for minors on computers so that when they log in they cannot access your information.
- If you know someone under the age of 18 (or the lawful age in their respective jurisdiction) who is by mistake registered with us as a player, please contact us immediately.
Controlling Compulsive Gambling
Compulsive gambling does not benefit us. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment.
We are committed to detecting and reducing compulsive gambling. We have a system to track player�s activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control.
While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other players from becoming compulsive gamblers.
In order to help you keep control, we would like you to remember the following:
- Gambling should be seen as entertainment, address it as if you are paying for entertainment so do not over pay for your entertainment.
- Gambling should NOT be seen as a genuine way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount of money you spend gambling
- If you need help, use the deposit limits and time limits to control the amount you can spend
- If you need to take a break from gambling, contact us for a self-exclusion or suspension account
We follow the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices. In addition, we encourage the following:
Know When to Quit
Online gambling is a form of entertainment and it is essential for players to understand that if gambling has placed a burden on your life either financially or emotionally, we suggest you ask yourself the following 20 questions:
- Did you ever lose time from work or education due to gambling?
- Has gambling ever made your home life unhappy?
- Did gambling affect your reputation?
- Have you ever felt remorse after gambling?
- Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
- Did gambling cause a decrease in your ambition or efficiency?
- After a loss, did you feel you needed to return as soon as possible and win back your losses?
- After a win, did you have a strong urge to return and win more?
- Did you ever gamble until your last dollar was gone?
- Did you ever borrow to finance your gambling?
- Have you ever sold anything to finance gambling?
- Were you reluctant to use 'gambling money' for normal expenditures?
- Did gambling make you careless of the welfare of yourself or your family?
- Did you ever gamble longer than you had planned?
- Have you ever gambled to escape worry or trouble?
- Have you ever committed, or considered committing, an illegal act to finance gambling?
- Did gambling cause you to have difficulty in sleeping?
- Do arguments, disappointments or frustrations create within you an urge to gamble?
- Did you ever have an urge to celebrate any good fortune with a few hours of gambling?
- Have you ever considered self-destruction or suicide as a result of your gambling?
Most compulsive gamblers will answer yes to at least seven of these questions. If you would like to seek professional advice, please seek help.
Raising Standards Worldwide
We want to increase the standards in our target territories, hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.
Accountability and Integrity
We believe that we are only as good as our customers� perception of us. Therefore, the highest level of integrity is the only standard by which we can operate to have our customers have that perception of us.
We adheres to all laws in its jurisdiction pertaining to fund transactions, and additionally we abides by accepted fund transaction standards of internationally recognized processing entities.
We are committed to prompt payment of customers.
Commitment to Customer Service
At shenpoker.com, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Support Department is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.
For Younger Visitors and Their Parents
shenpoker.com is not directed toward children (individuals under thirteen years of age). We do not permit registration or use of shenpoker.com by anyone under the age of 18. If Company discovers that a person under the age of 18, Company will use reasonable efforts to delete such person's from its system.
Non-Personally Identifiable Information
When your computer or mobile device contacts our web servers (for example, when you visit this site or view an HTML e-mail), our web servers automatically collect usage information. Such usage information includes information about how our visitors use and navigate our site. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting our Site, and IP addresses (see below for more information on IP addresses). We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, e-mail, advertising or promotional announcement or similar service. This information is used to analyze and improve this site and to provide you with a more fulfilling and relevant experience.
Our site enables the use of the Adobe Flash Player. Adobe's Flash Player is a commonly used software use by websites that offer video and other interactive content. By default, your use of the Adobe Flash Player generates 'flash cookies' (also known as 'persistent identification elements' or 'local shared objects'). Adobe provides a short disclosure about Flash Cookies in its End User License Agreement, stating 'Use of the web players, specifically the Flash Player, will enable the Software to store certain user settings as a local shared object on our computer. These settings are not associated with you, but allow you to configure certain settings within the Flash Player.' The Adobe Flash Player (and similar applications) use flash cookies to remember user settings, preferences and usage similar to the browser cookies referenced above, but flash cookies can store more information than browser cookies and are managed through a different interface than the one provided by your web browser. You can control the degree to which you accept flash cookies by accessing your Adobe Flash Player management tools directly through the settings manager for Adobe Flash. If you do not allow flash cookies to take any disc space on your computer, you may not be able to take advantage of or participate in certain features on the site. Users with a computer running the Windows operating system can view flash cookie files in this folder: \Documents and Settings\[username]\Application Data\Macromedia\Flash Player. Users with a computer running the Apple operating system can view flash cookie files in this folder: /users/[username]/Library/Preferences/macromedia/Flash Player. Flash cookies, or LSO files are stored typically with an '.SOL' extension.
Our web pages or e-mail messages may contain a small graphic image called a web beacon, which is sometimes also called a 'clear gif', that allows us to monitor and collect certain limited information about our users, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small or invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to our web pages or to monitor how our users navigate our Site, and we may include web beacons in e-mail messages in order to count how many of the messages we sent were actually opened or acted upon. We use web beacons to compile aggregate statistics about our Site and our marketing campaigns.
Use Of IP Addresses
An IP address is a number that is assigned to your computer or network when you are linked to the Internet. When you request pages from this site, our servers log your IP address. We may use IP address for a number of purposes, such as system administration, to report aggregate information to our business partners or to audit the use of the site. We also may collect and store information about you that we receive from other sources to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
shenpoker.com uses all possible efforts to ensure the safety of your sensitive information. No website, internet transmission, computer system or wireless connection is completely secure. shenpoker.com cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of the site and the software is at your own risk. shenpoker.com urges you to take steps to keep your information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your account, and closing your web browser. In order to help us protect your sensitive information, you should be careful about providing your password to others.
Whenever you give shenpoker.com sensitive or confidential information, shenpoker.com will take commercially reasonable steps to protect the information by establishing a secure connection with your web browser. Unfortunately, no security measures are perfect or impenetrable and data transmission over the Internet cannot be guaranteed 100% secure. We cannot and do not ensure or warrant the security of any information you transmit to shenpoker.com and you do so at your own risk.
shenpoker.com collected information on the Site may be stored and processed in any country in which we or our affiliates, suppliers, or agents maintain facilities. By using the site and/or the software, you expressly consent to any transfer of information outside of your country.
If you have any queries about your personally identifiable information we hold or you wish that information to be updated or deleted, please send an email to our cust service or write to us at the address mentioned in the support section of this web site.